Returns & Exchanges
At MELLOW, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to make the exchange process effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original bags with tags attached, and securely seal them in the shipping box or a similar protective mailer.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing